We're Hiring!

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Job Title:

Command Center - Dispatcher

Job Description 

Under general supervision, a Public Safety Communications Dispatcher receives incoming emergency and non-emergency calls from event staff and public safety agencies. This position dispatches the required emergency/non-resources  to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch system.  The Effekt Productions On-Site Command Center operates 24 hours a day when onsite at an event. Public Safety Communications Dispatchers may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Public Safety Communications Dispatchers work 8-hour or 10-hour shifts (or longer) and must be willing and able to respond, report, and mobilize as necessary.

Qualifications:

• Possession of a high school diploma or equivalent (GED or High School Proficiency Examination); AND 
• Two (2) years of documented experience in a public safety organization position providing information and/or a service, or in a position where the primary responsibility is interacting with people.

Examples of essential functions include, without limitation:

• Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
• Dispatches resources specific locations using a computer-aided dispatch system, multiple video display terminals, two-way radio dispatch console, and related equipment.
• Evaluates incoming reports of emergencies; immediately transmits complete and accurate information to appropriate field personnel.
• Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
• Receives and disseminates information from local law enforcement and emergency services related to operations requests for police, fire, or medical service assistance.
• Maintains confidentiality of information.
• Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public.
• Maintains up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers.
• Responds to routine and non-routine inquiries regarding police, fire, or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.
• Works various 8-hour or 10-hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime.

Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment.

Desired Certifications:

• Active/Retired EMT, Fire Fighter, Police Officer, Public Safety Dispatcher
• FEMA ICS-100, 200, 300 or 400 level certification
• FEMS NIMS - IS-700, 703, 706, 800, G191, G402 
• Dispatcher Certification: ETC, EFD, EPD, or EMD 

Skillset:

• Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances 
• Ability to relay information in a fast-paced environment

Employment, Character, and Background Investigation:

Each candidate’s background will be carefully reviewed to determine fitness for employment. Information received from candidates is certified by investigation of records held by the Criminal Justice System and the Department of Motor Vehicles, as well as contact with employers and references listed by the candidate.

Reasons for non-consideration include: the use of controlled substances, felony convictions, repeated or serious violations of the law, inability to work cooperatively with coworkers, negative financial/credit history, or other job-related factors.

Applicants currently on criminal probation in this or any other state will be disqualified. Criminal records will be carefully reviewed; those candidates who do not report their complete criminal history records on their application will be disqualified. Deliberate inaccuracies or omissions will be cause for non-consideration.

Note: Candidates will be prompted to submit a completed Personal History Statement (PHS), Authorization to Release Information/Waiver form, and additional documents prior to the initiation of the Background Investigation.

Accepted applicants will receive uniforms and issued communications equipment.

If you have any questions regarding this position or application process, please contact  Nick Cicchino, by telephone at (9)73 487-8802, or by email at nick@effektproductions.com